Privacy Policy
Last updated: September 30, 2026
This is a plain-language policy. It is scheduled for review by an attorney, and we’ll post any changes on this page with a new date.
Steadyline Reception (“Steadyline,” “we,” “us”) provides AI phone receptionist services to local businesses. This policy explains what information we collect through our website, our phone lines (including our demo line), and our text messages, and how we use it.
Information we collect
- Information you give us. When you fill out our contact form, email us, or call us, we collect what you share, such as your name, business name, phone number, email address, and message.
- Phone calls. Calls to our demo line, and calls we answer on behalf of our business clients, may be recorded and transcribed. We may also keep call details such as the calling number, date, time, and length of the call, and a written summary.
- Text messages. If you agree to receive texts, we keep your mobile number, your consent (including when and how you gave it), and the messages we exchange.
- Basic technical data. Our web host may automatically log standard information such as IP address, browser type, and pages requested, for security and reliability. We do not use advertising cookies or tracking pixels on this website.
How we use information
- To answer your questions and follow up on your inquiry.
- To provide our service: answering calls, taking messages, booking appointments, and sending call summaries to the business you called.
- To send text messages you asked for (see “Text messages” below).
- To test, maintain, and improve the quality of our service.
- To protect against fraud or misuse and to meet legal obligations.
Calls we answer for our clients
When you call a business that uses Steadyline Reception, we answer and handle that call on the business’s behalf. We share the details of your call (for example, your name, number, what you need, and a recording or summary) with that business so they can help you. The business’s own privacy practices also apply to how they use that information.
Text messages (SMS)
We only text people who ask us to, for example by checking the text-consent box on our contact form or by saying “yes” when our demo line asks if you’d like the information texted to you.
We do not sell, rent, or share mobile phone numbers, text-messaging opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers that help us deliver messages (such as our messaging platform and wireless carriers), only as needed to send them. All of the sharing described in this policy excludes text-messaging originator opt-in data and consent; that information will not be shared with any third parties.
Msg & data rates may apply. Message frequency varies. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms.
How we share information
We don’t sell your personal information. We share it only:
- With the business you called, when we answer a call on its behalf.
- With service providers that help us run our business, such as our phone and AI voice platform, text-messaging provider, email provider, website host, and the form service that delivers website messages to our inbox. They may use it only to provide services to us.
- When required by law, or to protect the rights, safety, or property of our clients, callers, or us.
- As part of a merger, sale, or transfer of our business, subject to this policy.
How long we keep information
We keep information only as long as we need it for the purposes above, to meet our commitments to our clients, or as required by law, and then delete it or de-identify it.
Security
We use reasonable safeguards to protect information. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.
Your choices
- Reply STOP to any text to stop receiving texts from that number.
- Ask us to access, correct, or delete information about you by emailing hello@steadylinereception.com. For calls we handled for a business, we may need to coordinate with that business.
- If you’d rather not be recorded, you can end the call and contact the business another way.
Children
Our website and services are meant for adults and businesses. We don’t knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we’ll post the new version here and update the date at the top.
Contact us
Steadyline Reception
Spirit Lake, Iowa
hello@steadylinereception.com
(712) 631-3216